I) The green dot on the agent name indicates that the agent has set his/her availability to accept new chats. When you are on other modules of the app like Reports, Chat history etc., you can check if you are available using green bar below the image profile icon without having to click on the icon. For details refer to this article - " Hide Widget when no agents available". Tip: You have an option to hide the chat widget on your website when no agents are available. When all the agents are “Unavailable”, the visitor widget shows “Offline form”, where customers can leave a message.
The unavailable status indicates that the agent is logged in but unavailable to take chats and transfer requests. When you log out in one device and stay available on the other, you will still be Available. Respond to customers quickly by adding Replies. Quick access to your important ticket queues. Send email and free web push campaigns, add emails into autoresponder series and get email stats without leaving Slack. Live Chat with visitors right from Slack.
HAPPYFOX CHAT APP SOFTWARE
Note: When you are logged in via both desktop and mobile app, switching the availability in one of the device will automatically synchronize on the other device. Announcing the new HappyFox Help Desk 2.0 Mobile App a fresh new take on the mobile help desk you love With HappyFox Help Desk 2.0 you can: - Access your tickets on mobiles and tablets. Live chat software for websites and web apps.
The "available" status indicates that an agent is available to take new chat and chat transfer requests from other agents/departments and can transfer a ongoing chat. You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle.Īs soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up.
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